Quality care delivered with compassion
 Animal Emergency Center of West Houston
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Although we hope your pets will never need our services, we are ready to deliver the care he or she deserves, should you need it.

Hospital Policies


Appointment Policy

You do not need an appointment to be seen.  To assist our staff and doctors to be better prepared, please call 832-593-8387 (VETS) to advise us of your arrival.


Patient Arrival Policy

For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms. If you come unprepared, we can get you a temporary leash prior to bringing your pooch inside.

All cats must be presented in an appropriate cat carrier or on a leash. If you come unprepared with your cat, we can provide a temporary cat carrier, as well.


Payment Policy

Due to the nature of our business we require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, American Express, Discover, cash and personal checks. Please note, personal checks are processed as Electronic Funds Transfer immediately from your checking account. A deposit will be required for hospitalized patients. Your understanding and cooperation are greatly appreciated.


Client Payment Plans - No Interest and Extended Payment Plans

-Our practice would like to invite you to apply for CareCredit, a payment plan that you could use the day of arrival and in the future, for all your pet's healthcare and product needs. (Subject to personal credit approval and availability).

**Apply Now**    Online at http://www.carecredit.com or call toll free (800) 365-8295